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26 thoughts on “Umo”

  1. Antonia Matthew

    I take BLink and currently mail in a check to get a punch pass. In the information I was sent it said that I would be sent a fare card and then I could continue to mail in a check to have funds loaded onto the card. I haven’t yet received a fare card. What should I do?

    1. Bryan Fyalkowski

      Hello Antonia, we are only sending out fare cards to people who mail in checks. So the next time you mail in a check, we will send you back a fare card with the amount loaded onto it that the check is for.

      Hope that answers your question! If you have any other concerns, please let us know or give us a call at our customer service number: 812-336-7433.

  2. So buses are now scanning crimson cards, my crimson card is valid up to date and active but the bus reader can’t read it what can i do.because it is embarrassing when i worked so hard to get appointed at IU just to always have an issue with this card

    1. Bryan Fyalkowski

      Hello Mary, please give us a call at our customer service number (812-336-7433) and we should be able to help you out with this.

  3. Hello,
    Previously, the BT monthly pass would be valid from the first date of the month to the last date of the month.
    For the new UMO pass, a woman at the bus station told me that it would be from the date of the purchase to the same date of the next month.
    I feel that it is reasonable. If one buys the pass in the middle or near the end of the month, it will be reasonable for the UMO pass to be valid for a month.
    I bought the new UMO pass on Jan. 2, 2025. The woman at the bus station stated that it would be valid until Feb. 2, 2025.
    I found that the UMO pass could not be used yesterday when was Feb. 1, 2025.
    Could you please provide some explanation for this issue?
    Thanks.
    Y. W.

    1. Bryan Fyalkowski

      Hello Y.W.,

      We are sorry for the miscommunication about the active period of monthly fare cap passes. Under the new Umo system, fare caps will happen during a calendar month, so you will never pay more than $30 ($15 for reduced fare) from the first of the month to the end of that month. This is more similar to our old system, but passengers have the benefit of being able to carry unused funds over from one month to the next. We apologize and are working to inform our customer service staff of this. If you have been financially inconvenienced, please give us a call at our customer service number (812-336-7433) and we should be able to help you out.

  4. Hello,
    If one purchases a monthly BT pass during the last week of the month, will BT offer prorated fare since there are not many days left?
    If not, will BT only charge the monthly fare minus the remaining credit from the previous month for the next month?
    For the UMO fare charging device, it will keep on charging fares until the pass reaches the monthly fare capacity. The pass will still be valid for the remaining of the month.
    For a semiannual BT pass, will it be charged fares until it reaches the semiannual fare capacity, or will it still be charged fares month by month?
    Thanks.
    Y. W.

    1. Bryan Fyalkowski

      Hello Y.W.,

      We no longer offer a monthly pass option. When a fixed-route bus rider begins using their Umo account, they will be charged normally until they reach $30 ($15 for reduced fare) in that month. If they do not reach the monthly fare cap, any funds in their account will carry over to the next month. There was never a pro-rated monthly option using our old payment system, either.

      For the semi-annual pass, the period begins the day it is used after first purchase. Since this is our only “pass” option, there are no “funds” added to the Umo account, but the pass is valid for 183 days beginning at the date of first use after purchase. For instance, if someone purchased and began using a semi-annual pass on February 10th it would be valid until August 12th.

  5. Are logins at umopass.com down? I’ve previously registered my card. This afternoon my login wasn’t recognized, and so I clicked “Forgot Password” to get e-mailed a link for resetting…and after that attempt, my (new?) login was still not recognized. So, I redid the procedure, thinking maybe I’d made a typo…and I was refused again. And again…

    1. Bryan Fyalkowski

      Hello Erik, I was able to access your account in the Umo system and sent you another password reset email. If your login does not work after this attempt, please give us a call at our customer service (812-336-7433) and hopefully we can work through it.

  6. Hello,
    When will be a good day to buy the monthly fare for the next month?
    Should I just buy the monthly pass on the last day of the month for the next month? Should I buy the monthly pass on the first day of the month?
    If I buy the monthly pass a few days before the last day of the month, will the UMO charging device start to charge fees already before the first day of the next month?
    Or will it not start to charge fees until the first day of the next month?
    Thanks.
    Y. W.

  7. Precious Scott

    I recently saw today (3/13/2025) that there’s no longer bus passes on the Umo app. What is going on?

    1. Bryan Fyalkowski

      Hello Precious,

      Ever since we instituted Umo in November 2024, there has not been a monthly pass option. There is a semi-annual pass option ($150 regular fare, $75 reduced fare) that is valid for 183 days beginning at the date of first use after purchase. If you have any further questions, please give us a call at our customer service number (812-336-7433) and we should be able to help you out with this.

      1. You literally removed anyone from being able to buy a daily pass. So you either carry cash or have to come up with almost 200 dollars. How in God’s name do you think this benefits anyone let alone one’s with low income?

        1. Bryan Fyalkowski

          Hello Dj,

          If you pay with Umo, your account will be “fare capped” at a maximum of $3 per day for regular fare rides ($1.50 per day for reduced fare) on fixed-route buses and microtransit trips . You are not “officially” purchasing a day pass, but effectively a “day pass” is $3 (or $1.50) when paying with Umo. If you need any further clarification, please give us a call at our customer service number (812-336-7433) and we should be able to help you out with this.

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