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19 thoughts on “Umo”

  1. Antonia Matthew

    I take BLink and currently mail in a check to get a punch pass. In the information I was sent it said that I would be sent a fare card and then I could continue to mail in a check to have funds loaded onto the card. I haven’t yet received a fare card. What should I do?

    1. Bryan Fyalkowski

      Hello Antonia, we are only sending out fare cards to people who mail in checks. So the next time you mail in a check, we will send you back a fare card with the amount loaded onto it that the check is for.

      Hope that answers your question! If you have any other concerns, please let us know or give us a call at our customer service number: 812-336-7433.

  2. So buses are now scanning crimson cards, my crimson card is valid up to date and active but the bus reader can’t read it what can i do.because it is embarrassing when i worked so hard to get appointed at IU just to always have an issue with this card

    1. Bryan Fyalkowski

      Hello Mary, please give us a call at our customer service number (812-336-7433) and we should be able to help you out with this.

  3. Hello,
    Previously, the BT monthly pass would be valid from the first date of the month to the last date of the month.
    For the new UMO pass, a woman at the bus station told me that it would be from the date of the purchase to the same date of the next month.
    I feel that it is reasonable. If one buys the pass in the middle or near the end of the month, it will be reasonable for the UMO pass to be valid for a month.
    I bought the new UMO pass on Jan. 2, 2025. The woman at the bus station stated that it would be valid until Feb. 2, 2025.
    I found that the UMO pass could not be used yesterday when was Feb. 1, 2025.
    Could you please provide some explanation for this issue?
    Thanks.
    Y. W.

    1. Bryan Fyalkowski

      Hello Y.W.,

      We are sorry for the miscommunication about the active period of monthly fare cap passes. Under the new Umo system, fare caps will happen during a calendar month, so you will never pay more than $30 ($15 for reduced fare) from the first of the month to the end of that month. This is more similar to our old system, but passengers have the benefit of being able to carry unused funds over from one month to the next. We apologize and are working to inform our customer service staff of this. If you have been financially inconvenienced, please give us a call at our customer service number (812-336-7433) and we should be able to help you out.

  4. Hello,
    If one purchases a monthly BT pass during the last week of the month, will BT offer prorated fare since there are not many days left?
    If not, will BT only charge the monthly fare minus the remaining credit from the previous month for the next month?
    For the UMO fare charging device, it will keep on charging fares until the pass reaches the monthly fare capacity. The pass will still be valid for the remaining of the month.
    For a semiannual BT pass, will it be charged fares until it reaches the semiannual fare capacity, or will it still be charged fares month by month?
    Thanks.
    Y. W.

    1. Bryan Fyalkowski

      Hello Y.W.,

      We no longer offer a monthly pass option. When a fixed-route bus rider begins using their Umo account, they will be charged normally until they reach $30 ($15 for reduced fare) in that month. If they do not reach the monthly fare cap, any funds in their account will carry over to the next month. There was never a pro-rated monthly option using our old payment system, either.

      For the semi-annual pass, the period begins the day it is used after first purchase. Since this is our only “pass” option, there are no “funds” added to the Umo account, but the pass is valid for 183 days beginning at the date of first use after purchase. For instance, if someone purchased and began using a semi-annual pass on February 10th it would be valid until August 12th.

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