Title VI and Reasonable Modifications

Notifying the Public of Rights Under Title VI

  • Bloomington Transit operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful practice under Title VI may file a complaint with Bloomington Transit.
  • For more information on Bloomington Transit’s civil rights program, and the procedures to file a complaint, contact 812-332-5688, (TTY 812-330-7853); email customer@bloomingtontransit.com; or visit our administrative office at 130 W. Grimes Lane, Bloomington, IN 47403.
  • A complaintant may file a complaint directly with the Federal Transit Administration by filing a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor-TCR, 1200 New Jersey Ave., SE, Washington, DC 20590.
  • If information is needed in another language, contact 812-332-5688.

Procedures to File a Title VI Complaint

  • Persons may file and sign this written complaint form within 180 days of the date of alleged discrimination. The complaint should include the following information:
  • Person’s name, address and how to reach the person (telephone number, e-mail address, etc.)
  • How, why, when and where the person believes they were discriminated against. Include the location, names and contact information of any witnesses. If the alleged incident occurred on the bus, give date, time of day, route number, location, and bus number.
  • The person must sign the letter of complaint
  • The written complaint shall be mailed or delivered to the BPTC General Manager at the address described above.

The BPTC General Manager will track and investigate all complaints received. If the General Manager is not available or if the complaint is filed against him/her, the BPTC Board Chair shall investigate the matter. The BPTC General Manager will document all complaints and findings and respond back to the complainant in writing with determinations and findings.

The person may appeal the General Manager’s finding by filing a signed, written appeal within 30 days of the date of the General Manager’s finding to the Bloomington Public Transportation Corporation Board of Directors. The Board shall investigate the matter and respond back to the complainant in writing with determinations and findings.

Reasonable Modifications and Accommodations Complaint Procedure

The Bloomington Public Transportation Corporation (BPTC)  has adopted appropriate due process standards for the prompt and equitable resolution  of complaints alleging any action prohibited in the U.S. Department of Transportation’s (USDOT) Reasonable Modification of Policies and Practices 49 CFR Parts 27 and 37.
When a person desires to file a complaint alleging violation of the Americans with Disabilities Act (ADA), the following process shall be followed:

Contact the BPTC Customer Service Manager, Eli McCormick
by mail: 130 W Grimes Lane, Bloomington, IN, 47403
or email: mccormick@bloomingtontransit.com
or phone:

The person filing the complaint shall provide sufficient details of the allegation. Individuals requesting modifications to BPTC services shall describe what they need in order to use one of our services. Such individuals are not required to use the term “reasonable modification” when making such a request, nor do they have to submit the request in writing. Whenever feasible, requests for modifications shall be made in advance before BPTC is expected to provide the modified service.