Reasonable Modifications

To ensure that our service and facilities are accessible to individuals with disabilities, The Bloomington Public Transportation Corporation (BPTC)  follows ADA guidelines by considering requests to make reasonable modifications and accommodations to policies, practices, and procedures. BPTC will make every effort to grant such requests unless requests would cause a direct threat to health or safety to others, result in fundamental alteration of BPTC service, would not actually be necessary in order for the individual with a disability to access the entity’s service, or would result in undue financial and administrative burden.

Reasonable Modifications and Accommodations Complaint Procedure

The Bloomington Public Transportation Corporation (BPTC)  has adopted appropriate due process standards for the prompt and equitable resolution  of complaints alleging any action prohibited in the U.S. Department of Transportation’s (USDOT) Reasonable Modification of Policies and Practices 49 CFR Parts 27 and 37.
When a person desires to file a complaint alleging violation of the Americans with Disabilities Act (ADA), the following process shall be followed:

Contact us through one of the following methods
Mail: 130 W Grimes Lane, Bloomington, IN, 47403
Phone: 812-336-7433

The person filing the complaint shall provide sufficient details of the allegation. Individuals requesting modifications to BPTC services shall describe what they need in order to use one of our services. Such individuals are not required to use the term “reasonable modification” when making such a request, nor do they have to submit the request in writing. Whenever feasible, requests for modifications shall be made in advance before BPTC is expected to provide the modified service.