Contact Us

Customer Service Line:  812-336-7433


Your praise, suggestions, and reports of good and poor service are valued. If you have compliments or suggestions please email us at or mail us at:

Bloomington Public Transportation Corporation
130 W. Grimes Lane
Bloomington, IN 47403

If you wish to lodge a formal complaint, please email us or call 812-336-7433. If the complaint is of a specific incident, please include a description of the BT employee, the date, time, location, route number, 4 digit bus number, and where you got on and off the bus if applicable. These details will greatly aide in our investigation of the incident.


If your complaint is related to violations of Title VI of the Civil Rights Act of 1964, please click
HERE for further instructions on how to submit your complaint.

If your complaint is related to reasonable modifications/accommodations of service, please click HERE.

Suggestions and comments from the public may be voiced at the monthly board of directors meeting. Click HERE for more information. 

Telephone information lines are staffed between 8:00 am and 4:30 pm.