Americans With Disabilities Act and Reasonable Modification Process

Information on how to use our services is available in accessible formats upon request including large print, audio cassette, or compact disk. Please contact us at (812)336-7433 to obtain accessible information.

Bloomington Transit operates its programs, services, and facilities with regard to accessibility in compliance with The Americans With Disabilities Act (ADA). Any person who believes she or he has been aggrieved by any unlawful practice under ADA may file a complaint with the Bloomington Public Transportation Corporation (BPTC).


  • Persons may file and sign this ADA complaint form within 180 days of the date of alleged discrimination. The complaint should include the following information:
  • Person’s name, address and how to reach the person (telephone number, e-mail address, etc.)
  • How, why, when and where the person believes they were discriminated against. Include the location, names and contact information of any witnesses. If the alleged incident occurred on the bus, give date, time of day, route number, location, and bus number.
  • The person must sign the letter of complaint
  • The written complaint shall be mailed, emailed, or delivered to BPTC
  • If you need these procedures in an accessible format such as large print, braille, or audio cd or cassette, please contact us at (812) 336-7433

BT Access Manager
130 W Grimes Ln
Bloomington, IN 47403

(812) 336-7433

Or by email at

The BPTC BT Access Manager will track and investigate all complaints received. If the BT Access Manager is not available or if the complaint is filed against him/her, the BPTC General Manager shall investigate the matter. The General Manager will document all complaints and findings and respond back to the complainant in writing with determinations and findings.

The person may appeal the Customer Service Manager’s finding by filing a signed, written appeal within 30 days of the date of the Customer Service Manager’s finding to the BPTC General Manager. The General Manager shall investigate the matter and respond back to the complainant in writing with determinations and findings.


In compliance with The U.S. Department of Transportation (US DOT) 49 CFR Parts 27 and 37, Bloomington Transit will make reasonable modifications/accommodations to our policies, practices, and procedures to ensure program accessibility. Click HERE to view the entire policy and complaint procedure for reasonable modification denials.