Reporting a Lost Item:
If you’ve lost something on BT, we may be holding onto it for you. Lost items found on BT vehicles are sent to the bus garages associated with specific bus routes or stations. At no time does the BT assume responsibility for lost items. Items are kept for two weeks after being found.
Lost and Found Retrieval Tips:
Items sometimes don’t reach terminals or garages until the end of a shift. It is best to wait and call the next day to confirm if BT found your lost item. When you call, be ready with information that can help us identify your lost item, such as a detailed description or a unique characteristic of an item. Knowing the route number of the bus, the bus number, the time of day you traveled, and the direction of travel can help.
If you leave something on the bus, call 336-RIDE as soon as possible between 5:30 a.m. and 9:30 p.m., Monday through Friday.